The reason the path-to-purchase has potholes can sometimes be blamed on the manufacturer. Each group responsible for bringing the product to market often function in silos with no common goal. Nowhere is this more obvious than in the consumer high-tech industry. The result is an inconsistent message that confuses the customer throughout the buying process. Identified below are the four steps outlining the physical and digital touchpoints a customer may encounter along the way. All of these touchpoints should have a consistent message and branding. Unfortunately, this isn't always the case. I have experienced each of these during my time working on the client side and agency side of retail marketing. POTHOLE #1 Weak Branding : Product Design and Engineering While a product is being engineered, there is also an industrial designer involved who designs the format and footprint that determines how a consumer will interact with the product. I have worked on launching products ...